Privacy Policy
At SHANSU ("we," "our," or "us"), we value your privacy and are committed to protecting your personal data. As an electric outdoor sports product manufacturer with over 15 years of OEM/ODM experience, we collect and process information to deliver premium electric bicycles, scooters, and ATVs, along with our smart integration services.
1 Information We Collect
We collect information to provide better customization services and smart features:
- Business Contact Information: Name, email address, phone number, and company details provided during OEM/ODM inquiries.
- Order & Customization Details: Specifications for battery capacity, colors, accessories, and branding preferences.
- Smart App Data: If you use our connected mobile application, we may collect vehicle telemetry including GPS location (for tracking features), battery health statistics, riding logs, and diagnostic codes to ensure vehicle safety and performance.
2 How We Use Your Information
Your data powers our manufacturing and support ecosystem:
Manufacturing
To process deep customization orders and ensure compliance with international standards (CE, UL, ISO).
Smart Services
To enable App features like remote locking, real-time location tracking, and battery monitoring.
Support
To provide technical assistance, warranty services (2-year core component coverage), and safety alerts.
Improvement
Analyzing ride data (anonymized) to improve vehicle durability and battery efficiency.
3 Data Protection & Security
Just as we rigorously test our physical products through a 3-Phase Quality Assurance process, we implement strict digital security measures. We use industry-standard encryption for App data transmission and secure servers for customer records. We do not sell your personal information to third parties.
Contact for Privacy Concerns
If you have questions about this policy, wish to delete your App account, or need to update your business information, please contact our dedicated representative.